The promotions come in quickly and often.
Express interest in a service, signup for a loyalty program, or glance over a product page on your social feedback, and the promotions start to come. You couldn’t open your inbox, social media, or almost any website without getting sales and limited time offers that tempt you to shop (and for the companies and brands hopefully often). Mindful of consumers’ hesitancy to spend due to macroeconomic conditions, retailers and brands-alike are rethinking their promotions strategy, and looking for ways to win new customers through new promo tactics and establish a competitive edge.
For example, as part of their winter holiday strategy, Walmart launched a “Holiday Guarantee” that allowed customers to return items curbside from October through December. Walmart+ customers received the extra perk of scheduling returns right from their doorsteps. When we take a closer look at Walmart’s promotional strategy, we found that they had actually initiated their promotions in the summer. At the time, they introduced their top toys list along with a new budget-friendly category, a strategic bonus to their back to school sales, and announced they would continue releasing thousands of more “rollbacks” until the end of the year.
Companies are coming up with a variety of promotional strategies to tackle business challenges such as inventory surplus, reducing customer spending concerns, and increased competition from other brands and retailers. In addition to addressing challenges, their strategies attempt to manage rising marketing costs and unintentional consequences such as value reduction or in some cases value debt.
There are ways companies can take a structured data-driven approach to their promotions strategy – and avoid some of the pitfalls and challenges that poor promotions strategy can have on the company and its financial results. We set out to take some ambiguity out of the process to help you decide how best to tackle promotions. Let’s first begin by breaking down the fundamentals of a promotional plan.
Effective Promotions Fundamentals
Establish clear goals
Promotional strategy is intended to create differentiation from competitors and give your company optionality based on market conditions, customer needs, and business requirements. To achieve success in your promotional strategy, it is important to identify the key goals you want your company to achieve through your promotions. This can include goals such as accelerating revenue growth or increasing new customer acquisition. It can also be to take market share from your competitors or reduce associated costs from existing inventor. Establishing clear goals will make it easier to design and implement the right promotions strategy.
Make it measurable
Once your company has established its promotional goals, the next steps is to set clear measurable objectives that will help the company track and adjust promotions as required. If your promotional strategy is not measurable, it is difficult to determine whether strategy has generated the desired outcomes, what actions to do more (or less) in the future, and calculating the investment required to product the outcomes. Start simple. In the beginning, is important that even basic promotional measurements are captured. Examples can include an increase in the number of new trial users, increase order or basket size, or increase in quarterly revenue from A to B. Whatever your goal, make sure it is measurable.
Select promotional tactics
Next, you will need to design the promotional mix that will be implemented to achieve these objectives and address company challenges. One must keep in mind that not one size fits all, so extensive research on your target market and competition will set your company up for success in the short-term, but most importantly in the long-term. A poorly planned promotional strategy will lead a company to not reach their maximum potential, but even worse it may bring unintended consequences.
What does the research suggest?
Studies on promotional tactics may help guide your selection of promotions, however, beware that the findings may not be fully applicable to meet your objectives.
For example, researchers found that consumers perceive price reductions in dollar terms as more significant than percent for high priced products, and vice versa for low priced products. Yet, both don’t seem to affect purchase intention due to perceived costs and value reduction.
Similarly, one study by Graffeo et al. found that consumers with low numeracy skills perceive percent discounts as more attractive than money off discounts, but this effect diminishes when presented near one another.
Many different variables can lead to different outcomes which is why hyper-focus and specificity will be pivotal for the success of your promotional plan.
Execution
In order to avoid any unintended consequences, you must be meticulous in the execution of your strategy. Don’t underestimate how much time it takes to launch even a seemingly “simple” promotional campaign. This includes creating marketing assets, timing, identifying cohorts, backend setup including pricing, channel setup (e.g. web vs. IAP), etc.
Starting early will be critical for conducting the necessary research and tests that will make your promotions effective and error proof. An early start will also give you the opportunity to find the competitive advantage necessary for this holiday season, or for any future marketing campaigns. Set measurable timelines for each of your steps so you don’t risk wasting time or falling behind.
Common Mistakes Companies Make
Imprecise Goals
Many companies don’t have a clear idea of what “success” looks like when they launch a promotional campaign. Having measurable objectives will remove ambiguity on the performance of your strategy, and this also applies for your overall company pricing strategy. If you don’t have clear data beforehand to determine the goals of your upcoming promotional campaign, it’ll be difficult to properly measure and execute your plan. Equally, whether your strategy succeeds or doesn’t meet all your objectives, continuously collect data to further improve your future promotions.
Balancing Short-vs. Long-Term Gains
Are the customers you win through a promotion, customers you can nurture and increase loyalty? Or will you be spending good money for little return? The promotional mix you employ will influence how your consumers will perceive your brand. What may have seemed as an effective strategy in the short-term may lead to drawbacks in the long run such as high returns or early subscription cancellations after free trials. Many companies inadvertently overextend themselves with their offers and deals, putting the company at risk of value debt. Your campaign should still highlight your value, and not be perceived by your customers as a failing company’s attempt to stay afloat during a downturn.
Poor Timing and Planning
By not starting early enough on your promotional plan could lead you and your team to rush through the process and potentially leave room for error and unintended consequences. What you may have discovered in your market research may no longer be applicable to your promotional strategy. If you don’t precisely lay out each step you may run the risk of missing opportunities to maximize revenue from your campaign, and timing is especially vital if the majority of your sales depend on seasonality.
Final Thoughts
Your promotions is a powerful growth driver if done thoughtfully and strategically. With increasing pressure and competition for customer attention and acquisition, an effective promotional strategy is even more relevant for companies.
It is essential for companies to set the right goals and be surgical in their execution in order to gain the greatest outcomes from their promotional plans. It takes a lot of time to research and narrow down the promotional mix that may be the right fit for your brand and overall goals – but with the right preparation a lot of long-term pain can be avoided.
Therefore, to manage the numerous aspects of a promotional campaign and address any issues that may arise, you must start early on your planning so your campaign will be successful and devoid of unforeseen errors.
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